As such, we recognize that every user may have different goals and will experience the systems we create in a unique way. So how might we effectively design efficient, enjoyable, and safe team, product, and service experiences that don’t amplify the disadvantages of the so-called “stress cases”?
As we work to solve problems at their root, we become increasingly aware that we are not just designing tools for human use, but that our decisions are shaping the human experience and impacting the planet. The importance of conducting diverse, equitable, inclusive, and accessible user research becomes our highest priority.
Understanding Veterans’ mental model to increase application acceptance and reduce VA staff processing burden.
Leveraging policy and user research to reduce the amount of time Veterans spend applying for health care.
Creating a scalable ResearchOps strategy for a program of 100.
Transforming a template-based blog website into a porous new media platform.
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