Complex systems are a part of our everyday lives. From filling out tax forms to online shopping, we are often faced with the challenges of navigating these systems to extract the relevant information we need to make decisions.
With human-centered design, I work to understand the goals of humans and design products that meet those needs through natural discovery, storytelling, and transparency.
I practice this craft with a healthy dose of fear and optimism, but always curiosity. My goal is to create experiences that put users in full control.
Understanding Veterans’ mental model to increase application acceptance and reduce VA staff processing burden.
Leveraging policy and user research to reduce the amount of time Veterans spend applying for health care.
Creating a scalable ResearchOps strategy for a program of 100.
Transforming a template-based blog website into a porous new media platform.
Expanding research thinking with experts from across the organization.
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