When I joined the program, I was well-informed about the inherent challenges—both internally and externally—that this role would entail. Upon arrival, I immediately scheduled 1-on-1s with every designer, as well as the Product and Engineering leads, to gain a better understanding of the vision, culture, and processes cross-practice and cross-program. Additionally, I worked to build relationships with the designers and get a better sense of their individual skills, expertise, and career goals. During these chats, it became evident that there were varying levels of maturity in design thinking and craft. Folks were operating under different ‘blue skies.’ This manifested in inconsistency and fragmented coordination between products, teams, and stakeholders.